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Part 1. Theoretical Elements
1. A Knowledge Value Chain.
2. The Knowledge Capital of a Company.
3. The Structure of Knowledge.
4. Shannon’s Theory of Knowledge.
Part 2. Practical Elements
5. A New Approach to KM.
6. A Framework for Knowledge-based KM.
7. KM: From Strategy to Implementation.
8. Analyzing Knowledge Capital and Elaborating a KM Plan.
9. Implementing the KM Plan.