pages
242
ISBN
9781786301703

Knowledge Management is a strategic issue for both public and private companies and for standard-setting bodies such as the International Organization for Standardization (ISO) and the International Atomic Energy Agency (IAEA), who have recently incorporated it into their requirements. However, Knowledge Management remains an ill-defined concept, and the processes to be implemented in companies are […]

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Knowledge Management is a strategic issue for both public and private companies and for standard-setting bodies such as the International Organization for Standardization (ISO) and the International Atomic Energy Agency (IAEA), who have recently incorporated it into their requirements. However, Knowledge Management remains an ill-defined concept, and the processes to be implemented in companies are not all well known.

This book provides a conceptual and methodological guide to the subject. It is the result of more than 20 years of research in different laboratories, concerning various applications in a wide range of public and private companies around the world. With sections dedicated to both theoretical and practical points of view, it outlines a global and coherent vision of the main concepts on which Knowledge Management must be based.

Part 1. Theoretical Elements
1. A Knowledge Value Chain.
2. The Knowledge Capital of a Company.
3. The Structure of Knowledge.
4. Shannon’s Theory of Knowledge.

Part 2. Practical Elements
5. A New Approach to KM.
6. A Framework for Knowledge-based KM.
7. KM: From Strategy to Implementation.
8. Analyzing Knowledge Capital and Elaborating a KM Plan.
9. Implementing the KM Plan.

Jean-Louis Ermine

Jean-Louis Ermine est professeur émérite à l’Institut Mines-Télécom (École de management) et expert à l’AIEA. Il est délégué auprès de la commission ISO relative au Knowledge Management. Il a travaillé au sein du CEA (Commissariat à l’énergie atomique et aux énergies alternatives).