The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications.
In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes.
1. Challenges for Quality of Experience Engineering for Added Value Services, Abdelhamid Mellouk and Antonio Cuadra-Sanchez.
2. An Ecosystem for Customer Experience Management, Antonio Cuadra-Sanchez, Mar Cutanda-Rodriguez, Andreas Aurelius, Kjell Brunnström, Jorge E. López de Vergara, Martin Varela, Jukka-Pekka Laulajainen, Anderson Morais, Ana Cavalli, Abdelhamid Mellouk, Brice Augustin and Ismael Perez-Mateos.
3. Measuring MPEG Frame Loss Rate to Evaluate the Quality of Experience in IPTV Services, Diego Hernando-Loeda, Jorge E. López de Vergara, Javier Aracil, David Madrigal and Felipe Mata.
4. Estimating the Effect of Context on the QoE of Audiovisual Services, Toni Mäki, Martín Varela and Jukka-Pekka Laulajainen.
5. IPTV Multiservice QoE Management System, Antonio Cuadra-Sanchez, Mar Cutanda-Rodriguez, Alfredo Pérez-Montero, Eugenio Rogles, Jesús Gutiérrez and Fernando Jaureguizar.
6. High Speed Multimedia Flow Classification, Rafael Leira Osuna, Pedro Gómez Nieto, Ivan González and Jorge E. López de Vergara.
7. User Driven Server Selection Algorithm for CDN Architecture, Said Hoceini, Hai Anh Tran and Abdelhamid Mellouk.
8. QoE Approaches for Adaptive Transport of Video Streaming Media, M. Sajid Mushtaq, Brice Augustin and Abdelhamid Mellouk.
9. QoS and QoE Effects of Packet Losses in Multimedia Video Streaming, René Serral-Gracià, Eva Marín-Tordera, Xavier Masip-Bruin and
10. A Model for Quality of Experience Estimation Based on Quality of Service Parameter Monitoring for Multimedia Convergent Services (3-Play), Pedro de la Cruz Ramos, Raquel Pérez Leal, Francisco González Vidal and Luis Bellido Triana.
11. Quality of Experience Estimators in Networks, Frédéric Guyard, Martin Varela, Lea Skorin-Kapov, Antonio Cuadra-Sanchez and Pedro J. Sevilla-Ramos.
12. QoE-based Network Selection in Heterogeneous Environments, Kandaraj Piamrat, Hyunhee Park, Kamal Deep Singh and César Viho.